Personal Academic Support System (PASS)

The aim of the Personal Academic Support System (PASS) for undergraduate students is to ensure students know who to go to with any queries or anxieties they may have about academic work or progress, and that these lines of approach should be as quick, open and effective as possible. Postgraduate students on taught programmes are also allocated a personal tutor or academic facilitator. For the postgraduate system see details for individual programmes under Postgraduate study.


Student Support

If students are having specific academic difficulties, they should first seek assistance from the lead academic who is delivering the material, be that a lecture, lab/workshop, MSCL or an assessment.

If further assistance is required, advice should then be sought in this order:

  • Module Convenor
    - the relevant contact details will be in the student hand book and on the Moodle page for the particular module
  • Respective Director of Undergraduate Studies (DoUGS)
  • Director of Learning and Teaching (DoLT), Dr Stephen Kelley
  • Lastly, arrange to see the Head of School (HoS), Professor Iain Cumming

If students require any advice or help on any of the following, please contact your Personal Tutor in the first instance or the Senior Tutor, Dr Bernhard F Gibbs.

  • general academic problems
  • difficulties in balancing demands and deadlines
  • poor academic performance
  • worries concerning exams
  • loss of motivation

A personal tutor will

  • play a proactive role in supporting the academic development of students by providing academic advice and guidance at key stages, and reviewing academic progress and skills development;
  • assist students with planning their academic development and help them to develop independent learning skills;
  • advise on strategies for improvement, wider opportunities for engagement and professional development; and
  • provide advice on advice on employability (e.g. CV, interview skills) and provide academic / character references that students require when applying for jobs either during their university years or on graduation.

Student Support and Wellbeing

Students of the Medway School of Pharmacy are able to access support and advice both from staff within the school and from the University of Greenwich Student Wellbeing Service. If help is required on any of the following, please contact the relevant person within the school.

Disability & Dyslexia Dr Alison Bratt (01634) 202946
Erasmus Dr Nathalie Lavignac (01634) 202954
Equality, Diversity & Inclusivity Ms Sammi Hall (01634) 888483
Exams & Assessments Dr Andrew J Hall (01634) 202952
Health & Safety Mrs Min Keating
Dr Stephen Kelley
Dr Maxwell Casely-Hayford
(01634) 202948
(01634) 202957
(01634) 202947
Listening Ear Mrs Linda Marsh (01634) 202937
Placement Coordinator Mrs Linda Marsh (01634) 202937
Quality Manager Mr Luke Taylor (01634) 202965
Sandwich year in industry Dr Stephen Kelley (01634) 202957
Senior Tutor Dr Bernhard F Gibbs (01634) 202953
Timetabling Mrs Ngozi Sagay (01634) 202953

The University of Greenwich’s Student Wellbeing Service offers support to all Medway School of Pharmacy enrolled students whatever their circumstances, helping them deal with any issues or problems that they may face. Further information can be found at

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The following sections explain the Medway School of Pharmacy's academic regulations and procedures.

Student Guidelines and Handbooks

Copies of the Module Guidelines, Assessment Handbooks and the Interim and Assessment Coursework Timetable can be found on Moodle.

The Master of Pharmacy (MPharm) programme is also subject to a Fitness to Practice Policy, details of which are below:

Assessment & Feedback

All individual coursework with an attached coursework header sheet must be submitted through the school reception. All coursework assignment dates will be set in writing and in a timely manner to ensure that students are able to prepare effectively and manage their time.

All coursework should be marked and will normally be returned within three calendar weeks of the published deadlines for hand-in, except where this period is interrupted by the Winter or Spring vacations. Further information on coursework and assignment feedback can be found in the Academic Regulations located on Moodle.

Intermission Procedures

These procedures are to be followed when a student admitted to a programme wishes to interrupt their programme of study for a prescribed period of time.

Students should read the guidance about intermissions available on the University of Greenwich’s website ( before making an application to intermit. The intermission form should be completed and submitted to the Head of School prior to withdrawal from the university registration system.

Students should seek advice from the Student Finance Team regarding the financial implication of interrupting or withdrawing from the programme.

International students may wish to seek advice from the International Student Advice Service (ISAS), as there may be implications for their visa.

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Attendance & Progression

The following sections explain students' responsibility regarding engagement with programme activities, coursework, assessments and examinations.

Extensions and Concessions

Students are required to demonstrate a commitment to their programme of study by regular attendance at lectures, laboratory classes, seminars and workshops and successful completion of summative and formative assessment tasks. It is the responsibility of students to attend examinations and to submit work for assessments as required.

If you require a concession/extenuating circumstance form, they can be collected from Medway School of Pharmacy reception. The completed form MUST be submitted through the school reception. Further information regarding extenuating circumstances can be found at

If a student fails to attend examinations or submit work for assessments without good cause, the examiners have the authority to deem the student to have failed the assessments concerned. If a student does not provide the examiners with information and appropriate evidence about any personal circumstances that may have affected their performance in assessments in advance of their meetings, any subsequent appeal on these grounds may be rejected.

Where the Progression and Award Board stipulates that some or all of the assessment requirements for a course(s) must be attempted again. Reassessment may take the form of:

  • Deferral - when the student’s performance on a course(s) has been impaired by illness or other valid circumstances. This does not constitute a failure. The student will undertake some or all of the assessment requirements for a course(s) in a manner determined by the Progression and Award Board, as if for the first time. This decision can be made following the submission and acceptance of Extenuating Circumstances (with supportive evidence).
  • Resits - the earliest opportunity to retrieve failure, taking place prior to the commencement of the next stage.
  • Repeat - when the student is required to re-register for the failed course(s) and undertake re-assessment in a subsequent session. This means repeating the whole courses(s) and paying for it.

For further information on deferral, late submission of coursework and coursework capping, please refer to the Academic regulations for the relevant programme via Moodle.

Exams & Appeals

If a student wishes to appeal, they should complete and submit the form for appeal against recommendations of the Progression and Award Board ( Academic appeal forms must be completed in full and submitted, with evidence in support of your appeal, within 15 working days of the published results giving you the decision of the Progression and Award Board or the outcome letter from an Assessment Offences Investigative Interview/ Assessment Offences Panel (as applicable). Further information can be found at

Cheating & Plagiarism

These are various forms of academic dishonesty but this will normally refer to cheating in examinations or presenting work for assessment which does not represent the student’s own efforts. All examples of cheating or plagiarism will be penalised, as described in the Academic Regulations of the University (

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This glossary is intended to help with definitions of some of the key terms used around the university. Further information can be found at

Progression and Award Board (PAB) – The Progression and Award Board (PAB) is responsible for summary assessment decisions regarding referral, deferral, reassessment, progression, discontinuation, and the conferment of awards in relation to the overall student performance at programme level.

Subject Assessment Panel (SAP) – This group reviews the nature of assessments and examinations for a group of courses within the Panel’s subject area and receives comments from external examiners and course co-ordinators on performance on individual courses.

Concession/Extenuating Circumstance – a student claim of extenuating circumstances affecting formal assessment.

Module/Course – the programme structure is made up of various modules for each stage, each worth varying amounts of credits.

Programme – the degree within Medway School of Pharmacy that the student is registered on.

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Tel: +44 (0) 1634 202935
Fax: +44 (0) 1634 883927

Copyright © Medway School of Pharmacy
Last Updated 11/04/2017